Informativa sui rimborsi

We have a 45-day return policy, which means you have 45 days to request a return after you receive the item.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, you can contact us at service@boneconductionheadphones.com. Please note that returns need to be sent to the following address: 8th Floor, Building D, Zhenhan Industrial Park, Gankeng Community, Buji Street, Longgang District, Shenzhen City, Guangdong Province, China Zip code: 518888

If your return is accepted, we will send you a return shipping label with instructions on how and where to send the package. Items returned to us without prior request for return will not be accepted.

For any return issues, you can contact us at service@boneconductionheadphones.com anytime.


damage and problems
Please inspect your order upon receipt, if the item is defective, damaged or you have received the wrong item, please contact us immediately so we can evaluate the problem and make it right.


Exceptions/Non-Returnable Items
We do not accept returns of gift cards.


exchange
The quickest way to make sure you get what you want is to return the item you have, and once the return is accepted, purchase the new item separately.


EU 14-day cooling-off period
Notwithstanding the above, if the goods are shipped to the EU, you have the right to cancel or return your order within 14 days for any reason without reason. As stated above, your item must be in the same condition as you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.


Refund
We will notify you when your return has been received and inspected, and let you know if your refund has been approved. If approved, you will be automatically refunded to the original form of payment within 2 business days. Keep in mind that your bank or credit card company may also take some time to process and post the refund.
If it has been more than 2 business days since we approved your return, please contact us at service@boneconductionheadphones.com.